Frequently Asked Questions
Everything you need to know about your SUNNEI experience.
Where does SUNNEI ship to and what are the costs?
We offer worldwide shipping. Delivery costs and times vary depending on the destination and are calculated at checkout. Free shipping is available on orders exceeding a specific threshold based on your region.
What is your return policy?
You can return any item within 14 days of receiving your order. Items must be in their original condition, unworn, and with all tags attached. Please note that certain limited-edition items may have specific return restrictions.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, we also offer deferred payment options via Klarna.
Are your products made in Italy?
Yes, the majority of SUNNEI products are designed and manufactured in Italy, reflecting our commitment to high-quality craftsmanship and local production standards.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within a very short window. Please contact our customer service team immediately for assistance.